Terms and Conditions
MAINTREEX
By booking or participating in a tour and any related product or service (a “Tour”) with Machu INKAS TREK EXPLORER EIRL (“MAINTREEX” or the “Tour Operator”), you (“you”) agree to these Terms and Conditions (the “Terms”).
Cancellations: Your deposit is 100% non-refundable. If you need to cancel for any reason, as you get closer to your tour start date, there may be additional cost due. There are absolutely no exceptions (we do not accept medical notes of any kind) as our out-of-pocket expenses are non-reimbursable to us.
ONCE BOOKED, DEPOSITS ARE NON-REFUNDABLE. THE FOLLOWING GRAPH DESCRIBES WHAT MORE FEES WILL BE PAID.
• If you cancel within 6 weeks of your start date, 60% of your TOTAL TOUR COST IS DUE
• If you cancel within 2 weeks of your start date, 80% of your TOTAL TOUR COST IS DUE
• Within the week of your hike (7 days) 100% of your TOTAL TOUR COST IS DUE
PERMITS: Permits for the Inca Trail are in your name and cannot be transferred to anyone else under any circumstances. Changing dates is also not possible once a permit has been purchased. Permits are non-refundable and non-transferable. The deposit will be confiscated. Please note that this is a Peruvian government regulation and not MPC (or any agency).
In extreme cases when the “Inca Trail to Machu Picchu” is declared closed for safety reasons, MPC will replace your hike with an alternative hike.
Those who reserved PERMITS with a student ID must bring that ID with them on the hike. If you do not show this card to the Park Rangers, you will not be allowed onto the trail.
• You must inform MPC of any medical problems or allergies you may have. You need to be in good physical health, and if your health is questionable, then you should consult a doctor. If you are over 70 years of age, then you will need to provide us with a current medical certificate of good health.
• You are responsible for evaluating whether a Tour is suitable for you. You should consult your doctor to confirm your fitness to travel and participate in any planned activities. You should seek your doctor’s advice about vaccines and medical precautions. The Tour Operator does not provide medical advice. It is your responsibility to evaluate the risks and requirements of each aspect of the Tour based on your own unique circumstances, limitations, fitness level and medical requirements.
• MAINTREEX reserves the right to refuse you permission to travel or participate in any aspect of a Tour at any time and at your own risk and expense when the Tour Operator determines that your physical or mental condition makes you unfit to travel or poses a danger. for you or others.
• Pregnancy is considered a medical condition and must be disclosed to the Tour Operator at the time of booking. The Tour Operator may refuse to carry pregnant women for 24 weeks. The Tour Operator may refuse to carry anyone with certain medical conditions if reasonable accommodations or alternatives cannot be arranged.
• It is highly recommended to purchase travel insurance to protect you in the event of a medical emergency or any tour cancellation.
• All balances must be paid by cash, credit or debit card (in full) prior to the briefing which will be held the night before your trip. Visa incurs a 6% service fee and if you need to use another card it must be through PayPal which incurs a 5.5% service fee.
• You must advise your guide if you wish to leave the group or the camping area for independent walks or sightseeing visits. If you are experiencing any problems with the guide or tour services, please inform the guide at the time, so that they can resolve any problems.
• All adventure hikes include transportation to Cusco. The return train route depends on train availability.
• If you become ill or injured on the trail and are unable to continue, a porter will be provided to escort you back to an area with emergency assistance capabilities. Helicopter chairlifts and medical assistance are at the trekker’s expense. If you are unable to complete the tour due to illness, we will help you meet your group at Machu Picchu to resume your tour at that time. The original payment will not be refunded. However, we will prepare a document to certify the illness that can be submitted for your travel insurance.
• MAINTREEX will take all reasonable care to ensure that our customers avoid accidents, illness and loss of personal property, and will only employ suitably qualified personnel. We accept responsibility for the actions of our own employees. However, mpr cannot be responsible for any actions of third parties. You are fully responsible for your own personal property and rented equipment.
• MAINTREEX is not responsible for unfavorable weather conditions, natural disasters, strikes, accidents, illnesses, injuries, loss of personal items, etc. It is the client’s responsibility to carry insurance to cover these types of events. We reserve the right to modify or cancel the program due to any of the unforeseen conditions mentioned above.
• MAINTREEX may modify your itinerary when reasonably necessary at its sole discretion.
• Group tours can be as large as 16 participants. Groups are open to everyone regardless of ability or age. By accepting a Group Tour, you acknowledge that others may change the speed and time of the tour.
• All tours are conducted in English and Spanish.
